FAQs
Quick answers to common questions
General
What is BB Racers?
BB Racers is a collectible die-cast car experience. You can build your Collection, register your cars online, and race against thousands of people worldwide.
Who can join the BB Racers Owners Club?
Anyone! Kids, families, and collectors are all welcome. If you're under 16, you'll need permission from a parent or guardian to create an account.
How do I sign up?
Go to our Create Account page and follow the steps. Already a member? Head to the Login page.
Collecting Cars
How often are new cars released?
From launch, one new car will be released each week until the full collection is available.
How do I register a car I've collected?
Log in to your Owners Club account, go to My Collection, and enter your car's unique serial number.
What happens if I have more than one of the same car?
You can still register it to your Collection. There, you will be able to see how many cars of each model you have.
Accessories
What accessories are available?
You can collect accessories like tins and batteries to complete your collection. More accessories may be added over time.
How do I register accessories like tins or batteries?
The same way as cars - log in to your account, go to My Collection, and enter the code that comes with your accessory.
The Owners Club
How do I earn coins or points?
You earn coins by taking certain actions such as registering cars, completing your profile, and taking part in special challenges. Coins help you unlock more features.
What can I do with coins?
Coins are your way to climb the Owners Club tiers and show your status as a collector. In the future, coins may also unlock exclusive rewards, competitions, or digital bonuses.
Racing & App
How do I download the Shell Racing app?
You can find it on the App Store and Google Play.
Technical & Accounts
I can't register my car - what should I do?
Double-check your code and make sure it hasn't already been registered. If you're still stuck, contact our support team via the Contact page.
How do I reset my password?
Click Forgot Password on the Login page, and we'll send you a link to reset it.
How do I update my profile details?
Log in, go to My Profile, and you can edit your details anytime.
How do I delete my account?
If you want to delete your account, go to My Profile and select Delete account. Keep in mind that deleting your account also deletes your collection, coins, and all other information.